Privacy Policy

1. Introduction

InQik ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website inqik.com or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account on our platform
• Complete the onboarding process to set up your business
• Fill out a contact form on our website
• Request an audit or consultation
• Submit a multi-location inquiry
• Subscribe to our newsletter
• Engage with us on social media
• Become a client and use our services
• Make a payment through our payment gateway

This information may include:

• Full name
• Email address
• Phone number (required for account registration)
• Business name and address
• Google Business Profile information (listing URL, place ID, business status)
• Business ownership declaration details (timestamp and IP address of acceptance)
• Billing and payment information (processed securely by our payment gateway; we do not store card details)
• Google Business Profile access credentials (for service delivery only)

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website
• Device information

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Verify business ownership during the onboarding process
• Process payments and send invoices
• Respond to your inquiries and provide customer support
• Send you updates about our services (with your consent)
• Improve our website and services
• Analyze usage patterns and trends
• Detect and prevent fraudulent activity, including false business ownership claims
• Protect against fraudulent or unauthorized activity
• Comply with legal obligations

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party vendors who assist us in operating our website and providing services (e.g., hosting, analytics, payment processing)
• Payment Processors: Your payment information is securely processed by authorized payment gateways. We do not store your card or bank details
• Google: When managing your Google Business Profile as part of our services
• Legal Requirements: When required by law, court order, or government authority

5. Payment Data Security

All payment transactions are processed through authorized payment gateways that comply with PCI-DSS (Payment Card Industry Data Security Standard). We do not store credit card numbers, CVV codes, or bank account details on our servers. Payment data is encrypted in transit and at rest by our payment processor.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted connections (SSL/TLS), access controls, and regular security reviews. However, no method of transmission over the Internet is 100% secure.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Client data is retained for the duration of the service relationship plus a reasonable period for legal compliance purposes.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal retention requirements)
• Withdraw consent for marketing communications
• Object to processing of your information
• Request a copy of your data in a portable format

To exercise these rights, please contact us at support@inqik.com. We will respond to your request within 30 days.

9. Cookies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

10. Third-Party Services

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

We use the following third-party services:

• Google Analytics - for website analytics
• Microsoft Clarity - for user behavior insights
• WhatsApp Business - for customer communication

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

12. International Data Transfers

If you are accessing our services from outside IN, please be aware that your information may be transferred to, stored, and processed in IN. By using our services, you consent to such transfer.

13. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Existing clients will be notified of material changes via email.

14. Contact & Grievance

If you have any questions, concerns, or grievances regarding this Privacy Policy or the handling of your personal information, please contact us:

• Email: support@inqik.com
• Phone: +91 8904267565
• Location: Sai Harsha Pearl Aura, Chanakya Road, Udupi, KA, IN

We will acknowledge your grievance within 48 hours and resolve it within 30 days.