Review Response
Professional, brand-matched responses to every Google review within 48 hours. Positive reviews celebrated. Negative reviews handled with care. AI-powered, human-reviewed.
Review Sentiment
Last 30 daysHow We Handle Reviews
Real review types, real response styles. Every response is brand-matched and professional.
Great food and amazing service! The butter chicken was the best I have ever had. Will definitely come back.
Owner Response by InQik
Thank you so much, Sarah! We are thrilled you enjoyed the butter chicken. Our chef uses a family recipe that has been perfected over 20 years. We look forward to welcoming you back soon!
Waited 30 minutes for a table even with a reservation. Food was okay but not worth the wait.
Owner Response by InQik
We sincerely apologize for the wait, Mike. That is not the experience we aim to provide, especially for guests with reservations. We are reviewing our booking system to prevent this. We would love the chance to make it right. Please reach out to us directly.
Nice ambiance and friendly staff. The pasta was good but portion could be bigger for the price.
Owner Response by InQik
Thank you for the kind words about our team and ambiance, Priya! We appreciate the honest feedback on portions. We are always looking to improve the value we offer. Hope to see you again soon!
The Impact of Professional Responses
92% of customers read reviews before choosing. Your responses shape their decision.
Under 48 Hours
Every review gets a professional response within 48 hours. Negative reviews flagged as urgent are handled within 4 hours.
AI + Human Quality
AI drafts the response. A human reviews it for tone, accuracy, and brand consistency. Best of both worlds.
Negative Review Handling
De-escalation techniques that acknowledge, empathize, and invite resolution. We turn complaints into second chances.
Sentiment Tracking
Monthly reports show emotion trends, praise topics, complaint patterns, and specific mentions to watch.
Common Questions
Do you respond to both positive and negative reviews?
Yes. Every single review gets a response. Positive reviews get celebration and encouragement to return. Negative reviews get empathetic de-escalation and an invitation to resolve the issue offline.
Can I approve responses before they go live?
Yes. We can set up an approval workflow where you review and approve each response in your dashboard before we publish it. Most clients trust us after the first week and remove the approval step.
What about fake reviews?
We flag suspicious reviews for you with a probability score. We then report them to Google with evidence. Fake review detection is included in all management plans.
I have a backlog of unanswered reviews. Can you help?
Yes. We can catch up on your unanswered reviews as part of onboarding. Contact us and we will give you a timeline based on how many reviews need responses.
Stop Ignoring Your Reviews
Every unanswered review is a missed opportunity. Let us handle it professionally while you run your business.